AKIBA MIO - PHARMA

GENERAL CONTEXT
Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed, or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association.Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

The MSF movement is built around five operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona, Athens and decentralized in Nairobi, Dakar, and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including Projects & IT Office.

AKIBA CONTEXT 
MSF OCBA has a wide Supply Chain portfolio, managing not only Medical but also Logistical products over various continent such as Europe, Africa, South America, Middle East, and Asia. Its Supply Chain consists of ordering – buying – storing – shipping in all the places where it operates. It can be divided into: Medical and Logistical as well as International and Local, where Medical products are mainly bought internationally in Europe (France) and Logistical products locally (local market).

Apart from the Supply Chain processes functional requirements, AKIBA complies with the specific non-functional requirements linked to MSF OCBA operations: discontinued connectivity, satellite connection.

With the ambition to implement a new integrated Supply Solution, MSF OCBA started the AKIBA Project in 2020 with the objective to identify, select, and develop the best suitable solution for the management of its supply chain.

The implementation of AKIBA is planned over 6 years and will require a specialized team of between 10-13 staff with diverse competences in the fields of supply chain management, ERP implementation, E-Learning, Solution deployment and humanitarian operations.

In 2025 we will enter the deployment phase of AKIBA, in which AKIBA is deployed in OCBA’s missions. This last phase is expected to last around 2 years.

POSITION CONTEXT
The AKIBA MIO - Pharma, will be hierarchically accountable to the AKIBA Implementation Manager, within the AKIBA team and functionally accountable to the Functional Lead, within the Projects and IT office.

He / She will also work closely with:

• The other AKIBA MIO – Supply and MIO – IT
• The clients / users, Field staff from all departments (including coordination), with a focus on pharmacy members (Mission pharma, Supervisor, Storekeeper).

MAIN RESPONSABILITIES AND TASKS

• Learn technical and functional aspects of AKIBA in to be the main point of knowledge for deployment. 
• Travel sequentially to the missions and projects (Africa, Middle East, South America, Asia) deploying the tool and ensuring that it is adopted appropriately.
• Organize meetings with the field team in order to brief on the deployment plan and AKIBA relevance and define pre-requisites to be implemented before the deployment.
  • Define and follow the action plan with the mission to ensure that the pre-requisites are in place before the deployment 
• Perform the implementation in the missions and projects in collaboration with the MIO – Supply and MIO – IT.
• Supervise the implementation, the completeness and the timeliness of the deployment visit and reporting.  
  • Set up and configure Dynamics 365 F&O tailored to the specific needs of each missions.
  • Train mission teams on the basics of AKIBA applications and provide functional support to ensure smooth adoption and operation of the systems.
  • Train pharma teams on the advance functionalities of AKIBA applications and provide functional support to ensure smooth adoption and operation of the systems.
  • Monitor system usage and challenges during deployment, contribute to identifying and documenting missing functional guide steps, and provide detailed reports on progress and functional challenges.
• Remotely support each missions and project until handover of the support to the AKIBA team at the end of deployment. 
  • Collaborate with others involved Project and medical teams, Medical Stock Management referents, and central ERP support teams to ensure a coordinated and efficient rollout of AKIBA.
  • Serve as the primary point of contact for functional issues during deployment, providing immediate troubleshooting and resolution of challenges.
• Document and report the implementations status.

SELECTION CRITERIA

Education and Experience

• Minimum 3 years’ experience as pharmacist or medical stock management.
• Experience in humanitarian sector/MSF is an asset.
• Fluent written and spoken English. Spanish strongly desirable. Additionally: French and/or Arab would be an asset.
• Experience leading, coaching or working with teams in some remote, or security tight context to achieve desired results.
• Good understanding of ERP solutions, MS DYNAMICS Supply Chain Management module deployment experiences is a big advantage.
• Previous experience in training diverse teams, ideally in multicultural or humanitarian environments, is a big advantage.

Technical Knowledge

• Deployment skills desirable. 
• Good computer skills.
• Excellent communication skills.
• Experience in providing application support for a diverse, non-technical, geographically dispersed user community would be a big advantage.
• Experience in writing user documentation.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Ability to work in a fast-paced environment with multiple shifting priorities.
• Ability to manage competing priorities in a complex environment.

CONDITIONS

• Homebased with frequent travels to MSF missions (At least 80% time in the field).
• Starting date: 15 August 2025.
• Contract duration: until project implementation (begining 2028).
• Full Time job.
• Annual gross salary: IRP2 Level 4 (divided into twelve monthly payments) + Secondary Benefits based on the MSF-OCBA Reward Policy.

HOW TO APPLY

• Applicants should forward their CV and cover letter.
• Closing date: May 27th, 2025, 23:59 CET (Central European Time).
• Start of the selection process: Beginning of June.

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. 

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.