AKIBA MIO - IT 3

GENERAL CONTEXT 

Médecins Sans Frontières (MSF) is an international, independent medical-humanitarian organization that provides assistance to people in crisis, including victims of natural disasters, armed conflict, and other emergencies. MSF operates without discrimination, offering aid regardless of race, religion, creed, or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

The MSF movement is built around five operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide. MSF OCBA is one of those directorates. The operations are implemented by field teams and the coordination happens at mission level, together with the organizational units based in Barcelona, Athens and decentralized in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the Logistics & Supply Department in which the MIO position belongs.

AKIBA CONTEXT

MSF OCBA has a wide Supply Chain portfolio, managing not only Medical but also Logistical products over various continent such as Europe, Africa, South America, Middle East, and Asia. Its Supply Chain consists of ordering – buying – storing – shipping in all the places where it operates. It can be divided into: Medical and Logistical as well as International and Local, where Medical products are mainly bought internationally in Europe (France) and Logistical products locally (local market).

Apart from the Supply Chain processes functional requirements, AKIBA complies with the specific non-functional requirements linked to MSF OCBA operations: discontinued connectivity, satellite connection.

With the ambition to implement a new integrated Supply Solution, MSF OCBA started the AKIBA Project in 2020 with the objective to identify, select, and develop the best suitable solution for the management of its supply chain.

The implementation of AKIBA is planned over 6 years and will require a specialized team of between 10-13 staff with diverse competences in the fields of supply chain management, ERP implementation, E-Learning, Solution deployment and humanitarian operations.

In 2025 we will enter the deployment phase of AKIBA, in which AKIBA is deployed in OCBA’s missions. This last phase is expected to last around 2 years.

POSITION CONTEXT

The AKIBA MIO - IT, will be hierarchically accountable to the AKIBA Implementation Manager, within the AKIBA team and functionally accountable to the Technical Lead, within the Projects and IT office.

He / She will also work closely with:

• The other AKIBA MIO – Pharma and MIO – Supply.
• The clients / users, Field staff from all departments (including coordination), with a focus on IT members (Field ICT, and LTL).

RESPONSIBILITIES AND MAIN TASKS

• Learn technical, and basic functional, aspects of AKIBA to be the main point of knowledge for AKIBA’s technology deployment.
• Travel sequentially to the missions and projects (Africa, Middle East, South America, Asia) deploying the tool and ensuring that it works and is adopted appropriately.
• Perform the implementation in the missions and projects in collaboration with the MIO – Supply and MIO – Pharma.
  • Install, configure, and test Dynamics 365 FO, PowerApps, and POS applications, including setting up hardware and ensuring system functionality in the field.
  • Train ICT Officers on the basics of AKIBA applications and provide technical support to ensure smooth adoption and operation of the systems.
  • Conduct system tests, troubleshoot technical issues, and ensure optimal performance in diverse field conditions.
  • Set up and configure devices, including computers, mobile devices, POS servers, and networks, tailored to the specific needs of each location.
  • Monitor system performance during deployment, contribute to identifying and documenting missing technical guide steps, and provide detailed reports on progress and technical challenges.
• Remotely support each mission and project until handover of the support to the AKIBA team at the end of deployment.
  • Collaborate with other involved Project and IT teams, FICT, ICT Officers, and central ERP support teams to ensure a coordinated and efficient rollout of systems.
  • Serve as the primary point of contact for technical issues during deployment, providing immediate troubleshooting and resolution for application, device, or connectivity challenges.

SELECTION CRITERIA

Education and Experience

• Bachelor or Diploma in computer science or similar.
• Minimum 3 years’ experience as IT technician.
• Asset: experience in humanitarian sector/MSF.
• Fluent written and spoken English. French, Spanish or Arabic would be an asset.
• Experience leading, coaching or working with teams in some remote, or security tight context to achieve desired results.
• Good understanding of ERP solutions, Microsoft DYNAMICS Supply Chain Management module deployment experiences is a big advantage.

Technical Knowledge

• ERP Deployment skills desirable.
• Experience with training non-technical staff in IT systems and applications.
• Experience in Microsoft dynamics configurations.
• Familiarity with networking, hardware setup, and basic server configurations.
• Experience in providing application support for a diverse, non-technical, geographically dispersed user community would be a big advantage.
• Experience in writing user documentation.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Ability to work in a fast-paced environment with multiple shifting priorities.
• Ability to manage competing priorities in a complex environment.

CONDITIONS

• Homebased with frequent field visits (at least 80% of the time).
• Full time position.
• Annual gross salary: IRP2 level 4 (divided in monthly payments) + secondary benefits based on MSF OCBA Reward policy. Subjected to local conditions.
• Contract duration: until project implementation (end 2027) with possible extension.
• Starting date: 01 January 2026.

 HOW TO APPLY

• To apply, please submit your CV and cover letter.
• Closing date: 19th of October, 2025 at 23:59 CET (Central European Time).

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.