CULTURE OF CARING RESPONSIBLE (BASED IN MALI, DOUENTZA PROJECT)

GENERAL CONTEXT OF THE POSITION 

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. 

At its core, MSF is a civil society initiative, bringing together individuals committed to assisting other human beings in crisis. Each individual working with MSF does so out of conviction and is ready to uphold the values and principles of MSF. The global MSF movement is built around six operational directorates supported by more than 25 sections and offices worldwide. 

MAIN PURPOSE 

To lead the implementation of the Culture of Caring roadmap in a pilot project/mission by conducting assessments, facilitating workshops, coordinating follow-up activities, and engaging with teams. The role strengthens supportive, safe, and compassionate interactions among staff, patients, and caregivers, contributing to improved Quality of Care, safeguarding, people-centred approaches, and staff wellbeing. 

To achieve these objectives, The Culture of Caring Responsible will receive specific induction and training. S/he will have the opportunity to refine skills to facilitate experiential workshops, spaces for reflection and discussion on sensitive topics, such as caring relationships with patients in critical situations; as well as to be an active participant in the global CoC community of practice. 

RESPONSIBILITIES AND MAIN TASKS 

• Lead and implement the full Culture of Caring (CoC) package—including assessments, workshops, follow‑up activities, and monitoring—to strengthen supportive relational practices across the project. 

• Conduct mixed‑methods baseline, monitoring, and endline assessments with staff and patients/caregivers using approved CoC tools and protocols. 

• Organize, collect and oversee data collection and analysis related to CoC activities. 

• Analyse qualitative and quantitative data from assessments and workshops to identify priorities, progress, behavioural change, and areas for improvement. 

• Develop context‑appropriate action plans with project teams, ensuring integration into routine clinical, managerial, and operational practices. 

• Adapt CoC methodologies and activities to the cultural, operational, contextual, and clinical realities of each project to ensure relevance and feasibility. 

• Coordinate planning, logistics, and resourcing for CoC workshops, assessments, and follow‑up sessions to ensure timely and smooth delivery. 

• Facilitate experiential CoC workshops, reflective spaces, and thematic sessions that build staff relational, communication, and ethical competencies. 

• Support project leadership in embedding CoC principles into management routines, team dynamics, 

• communication practices, and psychologically safe cultures. 

• Develop and pilot context‑specific CoC activities, such as thematic workshops (e.g., communicating with children, end‑of‑life interactions, support for survivors of violence), guided reflection sessions, and team‑reinforcement exercises following leadership or coaching interventions. 

• Promote awareness, understanding, and ownership of CoC among staff, project departments, and external stakeholders, including Ministries of Health when relevant. 

• Guide and support interpreters to ensure culturally sensitive, accurate and effective workshop facilitation. 

• Document processes, challenges, lessons learned, and best practices in real time, contributing to mission and pilot‑level reporting and capitalization, in compliance with approved research protocols and adherence to study procedures. 

• Participate in the CoC community of practice and peer‑learning platforms to foster continuous improvement and alignment with global CoC strategies. 

ROLE’S SPECIFIC ELEMENTS 

• Acts as a technical focal point implementer for CoC within the project, ensuring coherence with mission Quality of Care priorities, safeguarding frameworks, people‑centred approaches. 

• May support CoC implementation in multiple project locations within the same mission, and exceptionally in other missions, depending on operational needs. 

• Works closely with interpreters, data collectors, to ensure culturally appropriate communication and effective delivery of activities. 

• Contributes to research and learning components of the pilot in coordination with the CoC TIC Team, including study procedures, field testing of tools, and feedback for methodological adaptations, 

• Participates actively in the global Culture of Caring Community of Practice, sharing lessons learned, innovations, and field adaptations to strengthen collective knowledge. 

• Supports coordination or PMR in external representation of CoC with Ministries of Health and other partners when relevant to project implementation. 

• Conducts real‑time documentation and capitalization on emerging practices, challenges, and contextual enablers specific to each pilot environment. 

SELECTION CRITERIA 

• Essential medical or paramedical degree (health sciences, public health, psychology, nursing, midwifery).  

• Desirable training in facilitation, adult learning, mentoring/coaching or change management; research training is an asset.  

• Essential experience in a leadership or managerial role.  

• Essential minimum 2 years’ clinical experience with direct patient and family contact.  

• Essential experience in Quality of Care, safeguarding, people-centred approaches or staff wellbeing in humanitarian/NGO settings.  

• Essential experience in team facilitation, training or organizational development.  

• Desirable MSF field experience.  

• Desirable experience in monitoring & evaluation or operational research. 

• Essential high command of English, French and Peul languages. Douentza or local languages are an asset.  

• Essential computer literacy (Word, Excel, Internet). 

WHAT WE OFFER 

• Salary determined by MSF’s salary grid and secondary benefits according to MSF-OCBA’s policies. 

• Location: Douenza, Mali. 

• Starting date:  End of May 2026 

• Contract duration: temporary contract duration 12 months (1 year contract based in Mali) 

• Extensive onboarding process and capacity building trainings in topics around culture of caring (in English language) during the 1-year deployment period. 

HOW TO APPLY  

• To apply, please submit your CV in English or French and cover letter. 

• Closing date: 13th April 2026, 23:59 CET (Central European Time). 

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply. 

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks. 

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.