ERP INTEGRATION & QA TECHNICIAN (BASED IN ANY OCBA HUB)

GENERAL CONTEXT

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association.

Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona and decentralized in Nairobi, Bogota, Dakar and Amman.

PROGRAMME CONTEXT

Within the PROGRAMME, held three main strategical Projects:

• AKIBA: A Supply Chain Management & Logistics Solutions that aim to be deployed in 2025. This ERP based on Microsoft Finance & Operations is replacing various obsolete legacy solutions and with a scope that covers both Head Quarter and the Programs.
• FINIS: Finance Solutions based also on Microsoft Finance & Operations. It will start its design and implementation in Q1 2025 with the objectives of being deployed before 2027 in Head Quarter and 2030 in the Field. It will replace mainly SAP and other satellites solutions.
• HRIS: A Human Resources Solution that will start its design and implementation in Q1 2025 with the objectives of being deployed before 2027. It will replace mainly SAP and other satellites solutions.

POSITION CONTEXT

The ERP Integration & QA Technician will be hierarchically accountable to the Technical Leader, within the Projects and IT unit.

He / She will also work closely with:

• The main subject matter experts (SME) from the Projects & IT units, for the design, customization, development, testing and deployment of the three solutions.
• The three Functional Leaders and the Communications and eLearning Referent to ensure that the technical developments are aligned and synchronized within the Projects.
• The different partners that will work on the Project’s implementations.

MAIN RESPONSABILITIES AND TASKS

• Develop in collaboration with suppliers the integrations between ERPs, Power Platform, other OCBA Systems, and external tools, ensuring seamless data flow and functionality.
• Perform hands-on tasks and maintain the integrations.
• Define and execute comprehensive QA process across all developments. Support both manual and automated testing strategies to ensure robust quality control.
• Work closely with implementation partners to design architecture for customizations and integrations that meets project requirements, scalability, and security standards, maintaining best practices in solution design.
• Participate in design, implementation, testing, debugging, performance tuning, documentation, validation, and support.
• Work with information security teams to ensure customizations and integration meet regulatory and organizational standards for data privacy and security.
• Maintain detailed technical documentation for all developments including integrations, workflows, data mappings, and troubleshooting guidelines to support long-term maintenance and knowledge sharing.
• Serving as an effective communicator in problem resolution and management.
• Collaborating with teams to improve automation and the knowledge base for application services.
• Provide ongoing maintenance and support for all developments, including integrations and ERP solutions. Troubleshoot issues, provide root-cause analysis, and optimize performance as needed.
• Actively monitor and engage with other OCs to identify advancements in business applications, technical innovations, and ERP solutions. Leverage these insights to recommend improvements to OCBA’s Business applications.
• Contribute to the sharing of knowledge to the organization in the areas under his/her responsibility.

SELECTION CRITERIA

Education and Experience

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Strong knowledge of Infor ERP systems and their modules. Preferably MS DYNAMICS and/or WORKDAY and/or SUCCESS FACTOR and/or SUPPLY CHAIN ERP and/or HR ERP and/or FINANCE ERP)
• Experience in customization and integrations in for large-scale ERP implementation.
• Experience in reviewing of solutions and provide assessments during roll-in of projects into support phase and suggest improvement measures.
• English as working language, French and Spanish desirable.
• Certifications in Microsoft integrations and security are desirable.

Technical skills

• Experience with ERP modules within one or more product lines.
• Strong analytical and problem-solving skills to identify, analyze, and solve complex business application problems in an ERP environment.
• Good understanding of main concepts and trends in ICT / digital technologies, like connectivity and networks, cloud computing, cybersecurity, applications, etc.
• An understanding of the principles and practice of user centered design/product development.
• Experience in deploying and managing test automation tools such as RSAT, Selenium, Leapwork, or similar tools is required.
• Knowledge of low-code programming is desirable.
• Knowledge of database management and scripting in both NoSQL (preferably Dataverse) and SQL is desirable.
• Experience in performing data migrations and integration mappings using SQL Integration Services, Scribe or Web Services, middleware such as WCF or BizTalk Server.

CONDITIONS

• Position based in any MSF OCBA Hub (Barcelona, MSF-Spain office delegations, Amman, Bogota, Dakar or Nairobi). Final location will be subject to the employability of the preselected candidate (residency, work permit, etc.).
• Duration: until project implementation (mid 2028). Full Time job.
• Annual gross salary: HQ-3A, (divided into twelve monthly payments) + Secondary Benefits based on the MSF-OCBA Reward Policy. Subjected to local conditions.
• Starting date: mid-February 2025.

HOW TO APPLY

• To apply, all applicants should please send their CV and cover motivation letter.
• Closing date: 23rd of January 2025 at 23:59 hours (CET).

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.