FUNDRAISING ASSISTANT (BASED IN LISBON)

GENERAL CONTEXT
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization, that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.
 

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such, MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.
 

The MSF movement is built around five operational directorates supported by 24 sections and offices worldwide. MSF OCBA is one of those directorates. MSF Portugal is one of the MSF offices spread across Africa, America, Asia, Australia and Europe, bringing together expertise, financial resources and personnel for field projects.
 

JOB GENERAL OBJECTIVE
We are looking for a motivated and detail-oriented Fundraising Assistant to provide essential operational support to the Fundraising Team. This role is essential for ensuring the smooth execution of key tasks that enhance the team’s operational efficiency.
 

By efficiently handling these responsibilities, you will help maximize the organization’s impact. The ideal candidate is proactive, organized, meticulous, and committed to MSF’s values, with a collaborative mindset and a passion for making a difference.
 

Reporting to the Individual Giving Manager, the Fundraising Assistant will work within the fundraising team, providing support across administrative areas.
 

MAIN RESPONSABILITIES, FUNCTIONS AND TASKS 

• Provide operational and administrative support to the Fundraising Team.
• Support donor and supporter care across multiple channels (e.g., email, social media, mail), in a timely manner adhering to MSF’s policies and standards.
• Accurately update and maintain donor records in the CRM system, following established procedures.
• Compile standard reports and summaries based on well-defined guidelines.
• Support adherence to data protection regulations, such as GDPR, by following provided instructions.
• Undertake any other duties as may reasonably be required.

SELECTION CRITERIA

• Completion of secondary education, preferably supplemented by courses in marketing and/or sales.
• Experience of working in a fundraising or sales/customer facing role, is a plus.
• Experience of using a fundraising or CRM database, is desirable.
• Supporter-focused mindset with a strong dedication to donor care and service quality.
• Strong interpersonal skills, demonstrating empathy, professionalism, and cultural sensitivity.
• Good written and verbal communication skills, with the ability to adapt tone and messaging to different audiences and platforms.
• High attention to detail.
• Results and quality-oriented, ensuring work is completed to high standards within deadlines.
• Ability to adapt to different contexts and handle a variety of tasks with flexibility.
• Positive attitude and resilience, capable of working under pressure while maintaining a professional conduct.
• A proactive approach, demonstrating initiative in problem-solving and task management.
• A team player with a collaborative mindset, willing to support colleagues and contribute to team goals.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and collaborative tools (e.g., Trello).
• Familiarity with different digital tools (e.g., social media community management, etc.) or a willingness to learn.
• Native or advanced proficiency in Portuguese and English.
• Commitment to the vision, mission, values, and principles of MSF.

COMPETENCIES 

• Service Orientation
• Results and Quality Orientation
• Planning and Organising
• Behavioural Flexibility

CONDITIONS

• Position based in Lisbon, Portugal.
• Contract: Permanent Position (Candidates must meet legal conditions to be immediately hired in Portugal).
• Full time job. 40 hours per week+ Hybrid Teleworking Policy.
• Annual gross salary (Level 5): € 21,780.00 + secondary benefits based on MSF Portugal Reward Policy.
• Starting: Beginning of April 2025.

HOW TO APPLY

• To apply, please follow the link below and submit your CV and cover letter.
• The deadline for applications is 23rd February 2025. 23:59 GMT. 
• The applications will be treated confidentially.
• Only short-listed candidates will be contacted for interview.

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply. 

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks. 

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position. All information collected has the sole purpose of recruiting for the position described and is treated with confidentiality and data protection, in accordance with European standards and Portuguese legislation.