FUNDRAISING SYSTEMS & ANALYTICS OFFICER (POSITION BASED IN LISBON OFFICE)

ABOUT THE ROLE
At Médecins Sans Frontières (MSF), fundraising relies on technology and data to build relationships with supporters, manage donations and make informed decisions.
We're looking for a structured, analytical and proactive Fundraising Systems & Analytics Officer to manage and continuously improve MSF Portugal's fundraising systems, data and reporting environment.
Reporting to the Fundraising Systems & Analytics Manager, you will be responsible for the day-to-day management and development of our fundraising technology ecosystem, ensuring that systems operate reliably, data is accurate and secure, and processes effectively support fundraising activities and organisational decision-making.
Working across fundraising, IT and external technology partners, you will take ownership of system administration, integrations, data quality, reporting and process improvement. You will translate operational needs into practical technology and data solutions, investigate problems, identify opportunities for improvement and help ensure that our fundraising infrastructure can support the organisation's continued growth.
This role combines systems administration, data management, analytics and process improvement. Experience in fundraising is welcome but is not essential. Many of the skills required for this role are directly transferable from CRM administration, business systems, data analytics, business intelligence, technology operations and other data-driven environments.

HOW WE WORK
Fundraising at MSF is a professional, fast-paced and highly data-driven environment. Although our purpose is humanitarian, we operate with the same level of professionalism, accountability and performance focus found in high-performing commercial organisations.
We make decisions based on evidence rather than assumptions. We rely on accurate data, robust systems and effective processes to understand performance, identify issues and opportunities, and continuously improve the way we work.
Success in this role comes from curiosity, ownership, analytical thinking and a genuine desire to solve problems and improve how systems, data and processes support the fundraising operation. Every improvement you make strengthens our ability to manage relationships with supporters, operate efficiently and make better decisions, ultimately enabling MSF to provide medical assistance to more people in crisis.

KEY RESPONSABILITIES

Fundraising Systems Management

• Own the day-to-day administration, configuration and continuous improvement of Salesforce CRM and other fundraising systems, ensuring reliability, usability and alignment with business requirements.
• Investigate and resolve system issues, manage system changes, releases and upgrades, and maintain appropriate testing, quality assurance and documentation.
• Manage system backups, user access and other technical dependencies, working with IT and external suppliers when required.

Integrations & Technical Operations

• Manage and monitor integrations and data flows between Salesforce and external systems, including payment platforms, website, marketing platforms and other fundraising technologies.
• Investigate and troubleshoot integration issues, coordinate their resolution with technical partners and identify opportunities to improve reliability and efficiency.

Data Management, Quality & Security

• Own the quality, consistency, completeness, accuracy and integrity of fundraising data, identifying issues and implementing or coordinating corrective actions.
• Maintain data standards, structures and quality controls, supporting data cleansing, migration and transformation activities where required.
• Apply data governance, data protection and information security requirements, including GDPR, ensuring appropriate access to and use of donor data and escalating relevant risks.

Reporting & Analytics

• Develop and maintain reports, dashboards and data extracts, responding to recurring and ad hoc reporting requirements.
• Analyse fundraising data to identify trends, anomalies, operational issues and opportunities, translating business questions into useful analytical outputs and actionable insights.
• Contribute to the development and maintenance of fundraising KPIs and continuously improve reporting through standardisation and automation.

Process Improvement & Automation

• Identify and implement opportunities to simplify, standardise and automate fundraising processes through technology and data.
• Translate operational needs into practical system, data and process solutions, working with fundraising stakeholders to improve efficiency, consistency and system usage.

Projects & Implementations

• Lead or coordinate assigned systems, data and operational workstreams within fundraising projects, managing activities, timelines, dependencies and deliverables.
• Coordinate with internal stakeholders and external suppliers, including user acceptance testing, quality assurance and implementation of new technologies, integrations and system improvements.
• Actively contribute to MSF's international fundraising platforms, working groups and communities of practice, sharing knowledge and best practices.

User Support & Knowledge Sharing

• Provide technical and functional support to fundraising system users, investigating issues and coordinating resolution where required.
• Develop user documentation and deliver or coordinate training and knowledge-sharing initiatives, promoting good system usage and data quality practices across fundraising teams.

WHAT WE ARE LOOKING FOR

• We're looking for someone who enjoys taking ownership, solving problems and continuously improving systems and processes.
• You are naturally curious, analytical and structured, with the ability to understand how different systems, processes and data interact.
• You enjoy investigating problems, identifying root causes and finding practical solutions rather than simply addressing symptoms.
• You are comfortable working with data and technology, but equally interested in understanding the business needs behind them.
• You are proactive in identifying opportunities to improve efficiency, data quality, system reliability and the way teams work.
• You're confident working independently, managing multiple priorities and taking responsibility for delivering agreed outcomes.
• You can communicate technical and data-related topics clearly to non-technical colleagues and translate their needs into practical solutions.
• Above all, you're motivated by applying your professional skills in a high-performing fundraising team where technology, data and continuous improvement contribute directly to humanitarian impact.

Essential skills and experience

• Bachelor's or master's degree in Information Systems, Computer Science, Data Analytics, Business Intelligence, Engineering, Business Administration or another relevant discipline.
• Relevant professional experience in CRM, business systems, data management, analytics, business intelligence or a related technical role.
• Experience managing or administering business systems and/or databases, with experience using Salesforce or another CRM platform.
• Experience with Python, Java or other programming languages.
• Strong analytical and problem-solving skills, with experience working with data, reporting and dashboards.
• Good knowledge of Microsoft Excel and data manipulation.
• Understanding of systems integrations, APIs and data flows.
• Good understanding of data quality, data governance, data protection and information security principles, including GDPR.
• Strong attention to detail, organisation and ability to manage multiple priorities.
• Strong communication skills, with the ability to translate technical concepts and business needs into practical solutions.
• Native Portuguese and professional working proficiency in English.

Experience that would be an advantage
We recognise that excellent candidates may come from many different backgrounds.
Experience in any of the following would be considered an advantage:

• Fundraising systems, Salesforce administration or CRM development.
• Business Intelligence, data analytics or SQL.
• Systems integrations, APIs or process automation.
• Marketing automation, digital platforms or web technologies.
• Data governance, privacy or information security.
• Experience working with customer, donor, membership or other relationship-based data.

Competences

•  Analytical thinking
• Results and quality orientation
• Planning and organizing
• Initiative and Innovation

CONDITIONS

• Position based in Lisbon, Portugal.
• Contract: 12 months, with renewal possibility, depending on the performance evaluation. (Candidates must meet legal conditions to be immediately hired in Portugal).
• Full time job. 40 hours per week+ Hybrid Teleworking Policy.
• Annual gross salary (Level 8): € 29,832.50€ + secondary benefits based on MSF Portugal Reward Policy.
• Starting: December 2026

HOW TO APPLY

• To apply, please follow the link below and submit your CV and cover letter:
• The deadline for applications is October 25, 2026. 23:59 GMT.

INFORMATION ABOUT RECRUITMENT PROCESS STEPS 

• After the application deadline, the recruitment process usually takes between 6 and 8 weeks.  
• All candidates will be informed once the process is closed. Due to the high number of applications, individual feedback cannot usually be provided.  
• If you have not heard from us, it means the process is still ongoing and additional candidates may be contacted.  
• A reference check will be requested in the final stages of the process. Candidates will be required to provide references from former employers using professional or corporate email addresses (personal email accounts such as Gmail, Yahoo, etc. will not be accepted). 

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position. All information collected has the sole purpose of recruiting for the position described and is treated with confidentiality and data protection, in accordance with European standards and Portuguese legislation.