MEDICAL STOCK MANAGEMENT - MOBILE SUPPORT TECHNICIAN

GENERAL CONTEXT

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

The MSF movement is built around six operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona, Athens and decentralised in Nairobi, Dakar, and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the Logistics & Supply Chain Department.

JOB ENVIROMENT

OCBA Supply Chain Management aims to ensure timely, responsive, agile and cost-effective provision of quality goods and services to all MSF OCBA projects in highly complex environments, to achieve its medical operational ambitions.

The Supply Chain Unit is part of the Logistics and Supply Chain department, and comprises a diverse expertise, to ensure that it can support all different aspects of MSF´s supply chain including medical stock/pharmacy management support for both regular missions and emergency interventions. The focus of the unit is to ensure appropriate support and guidance to MSF OCBA´s missions regarding their supply chain (including medical stock management), in collaboration with other relevant departments/units (operations, medical, logistical, financial), while working as one team between HQ and field.

PLACEMENT WITHIN THE ORGANISATION

• Hierarchically to Head of Operational Logistics Unit
• Functionally to Medical Stock Management Coordinator

MAIN RESPONSIBILITIES AND TASKS

In collaboration with the Mission Pharmacy Manager or Pharmacy Coordinator and Medical Coordinator and under the supervision of the HQ technical advisor or referent, work with mission staff to promote relevant technical awareness and to improve technical aspects of medical stock management, providing support and advice in accordance with Terms of Reference (ToR) agreed with the mission, normally comprising the following responsibilities:

• Carrying out a functional evaluation of the medical stock set-up assessing the applicable technical systems, structures and HR set-up, the compliance with procedures, policies, and guidelines, within the framework of MSF standards to identify the main areas for improvement.
• Oversee/carry out the implementation of the different tools, systems, polices and/or procedures, in accordance with the specifications set by the hierarchical and functional managers in the ToR for each visit.
• Together with the hierarchical manager (or delegated person in the HQ Department) and the relevant Coordinator(s) in the Mission(s), plan the deployments well in advance and inform the relevant units in HQ/Field to anticipate administrative and medical requirements related to the deployment (e.g. vaccination, visa, flight tickets, etc.).
• Ensure that clear ToR (e.g. objectives, duration of deployment and subsequent paid rest, expected results, functional reporting lines during visit, etc.) are well defined, known and agreed by the relevant stakeholders before deployment.
• Develop and maintain a project plan for implementation (including hands-on, briefings, trainings, workshops, etc.) ensuring stakeholders are informed and involved to deliver the project on time.
• Where relevant, ensure that all technical implementation considerations are known, communicated and met (e.g. guidance documents, data cleaning, test and migration management, etc.).
• Design and deliver training related to own professional/technical area to enable others to use systems, tools, processes, or policy effectively.
• Ensure adequate information flow to the relevant stakeholders regarding progress of the implementation, trainings, etc.
• Support the missions with change management and new work organization to guarantee sustainability of the new way of working.
• Contribute to continuous improvement and learning by capitalizing all deployment related documentation and learning for the project and eventually sharing as part of (de)briefings, workshops, or ad-hoc technical forum.
• In between field visits, provide punctual support related to her/his area of expertise as requested by the Hierarchical Manager and in coordination with the correspondent Functional Manager(s).

SPECIFIC ACTIVITIES, TASKS AND RESPONSIBILITIES

Field support:

• The MST Medical Stock Management will conduct field visits to missions/projects to ensure that the minimum requirements in medical stock management are in place and implement activities to achieve those. If it is not possible to fully achieve them, leave a clear road map (chronogram and list of activities) on how to achieve them. S/he will also conduct trainings on relevant topics to the staff of the mission.
• Support the mission teams (Medical Coordinator, Project Medical Referent, Pharmacy staff) on international order process - inventory, CMM revision (FMC), technical validation, roles & responsibilities.
• Implementation of tools currently being rolled out by Supply Unit: Inventory App (support with implementation) and/but not limited to, new reporting approach (deploying simplified monthly report and support with quarterly report)
• Manage and organize EPREP by mission and support deployment of new EPREP management tool.
• Support missions in stock management system technical issues and system deployment - Isystock (or any other stock management system)
• Support on delivering and following GSDP regulation in all projects as required by guidelines. This includes supporting on development and implementation of CAPA plan, GSDP self-inspection report, setting up and defining all corrective and preventive measures for warehousing.
• Upon request, participate in operations (including but not limited to emergencies)

Specific support on the country projects:

• The MST Medical Stock Management will be giving some specific technical support to the field projects, ensuring technical alignment, proper project planning and monitoring steps and safeguarding the engagement of different stakeholders from the medical department.
• The portfolio of missions to support will include African projects among others.

SELECTION CRITERIA

• Degree as Pharmacist
• Minimum 2-3 years’ experience in pharmacy management
• Experience with stock management, supply chain, GDP/GSP, people management & coaching
• Asset: experience in humanitarian sector/MSF
• Fluent written and spoken English and French. Additionally, Spanish and/or Arab would be an asset.

CONDITIONS

• Home based, with frequent field visits (aprox. 70% of the time)
• Full time job
• Temporary position: end of 2025, possibility of renewal
• Annual Gross salary: Level 5 of IRP2
• Starting date: immediately

HOW TO APPLY

• To apply, please submit your CV and cover letter: 
• Closing date: January 28th of January at 23:59 hours CET (Central European Time)

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.