MOBILE SUPPORT TECHNICIAN SOCIAL WORK

GENERAL CONTEXT

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association.

Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

MAIN PURPOSES

To provide 1st and 2nd line (remote or in person) technical support to MSF missions in SOCIAL CARE and to contribute to capacity building of field staff through the application and transfer of technical know-how and expertise, to enable the development of the missions and optimize the impact of the projects with a specific focus on the social care components: case management including protection, patient support and social support in the communities.

TASKS/RESPONSIBILITIES

In collaboration with the field coordination teams, work with mission staff (and in particular with fieldco (FC), project medical referent (PMR) and those involved in the management and implementation of  the social care component of the project) to promote relevant technical awareness and to improve technical delivery in Social Work, providing support and advice in accordance with Terms of Reference agreed with the mission, normally comprising the following responsibilities:

• Carry out a rapid assessment (using participatory processes) of the typology of social critical needs in the area
• Carry out an in-depth mapping of the services available in the area that could cover certain social critical needs, paying  particular attention to the assessment of the quality of the services as well as the safety for different groups of patients that could be referred and ensure take over by the FC for regular maintenance
• Facilitate working sessions with the project coordination team to work on strategies and implementation plans. For example:
  • With FC and PMR to produce a proposal for the scope of social work in project to serve as the basis for the Social Care strategy.
  • to define the case management strategy for social critical needs (criteria, pathways and possible responses).
  • to discuss scope/level of ambition of patient support and define clear roles and responsibilities.

• Engage project coordination team and managers on defining  the scope and role of social work with emphasis on integration of the component and articulation of activities for holistic care and multidisciplinary collaboration.
• In close coordination with all relevant components (medical, mental health, social as well as community engagement/health promotion), explore, promote and support the set up and running of multidisciplinary activities, both at facility level and at community level (such as safe spaces, etc).
• Support projects in the induction, training and mentoring of social workers.
• Support PMR and medical teams for the establishment of multidisciplinary case management.
• Support project tandems (FC/PMR) for  the implementation of the Patient Charter. This can include: development of an interdisciplinary road map, design and facilitation of workshops with staff, etc.
• Strengthen transversal collaboration and facilitate (through training, coaching or mentoring) in-depth understanding of the people centred approach.
• Facilitate team learning and provide on-the-job training on technical basics related to specialisation according to MSF standards to effectively implement relevant methodologies, systems (e.g. standard data management, reporting...), and tools and ensure best practice is delivered.
• Through learning and documentation of best practices and lessons learnt, develop informative content related to Social work for dissemination within MSF-OCBA under the supervision of the SW advisor and PCA manager.
• Upon request of the hierarchical manager and in coordination with the relevant technical referents in HQ, contribute to/support in the development of new policies, tools, protocols and SOPs related to his/her area of expertise (with a local, regional or even global approach).

Contribute to the continuous learning and development of the department by:

• Drafting reports and action plans following field visits to capture experiences and lessons learnt.
• Contributing to the development and testing of field tools, practices, guidelines and policies based on insights gained in the job.
• Developing and maintaining knowledge of practices and approaches within the area of expertise, and to share this knowledge with others to enhance operational effectiveness.

Direct field intervention:

• Upon request, participate in emergency operations.

SELECTION CRITERIA

• Degree in social work, social sciences or related studies or sufficient relevant work experience to develop the necessary expertise to fulfil the role (which would include social work, case management or community-based protection experience in humanitarian settings).
• 5 years of relevant experience.
• At least 3 years’ experience in social work or case management in the field, of which at least 2 in a humanitarian setting.
• Demonstrated experience in facilitation of participatory processes.
• Proven experience of multi/interdisciplinary teamwork and commitment to people centred approach.
• Experience in qualitative and quantitative data analysis.
• Experience in the development of strategies and workplans.
• Experience in training.
• Field experience in MSF missions is a strong asset.
• English and French essential (Spanish desirable).
• Essential computer literacy (word, excel and internet).

CONDITIONS

• Position home based. Frequently travels to the missions (at least 60-80 % of the time).
• Full time position.

• Annual Gross salary: IRP2 Level 5 (divided in monthly payments) + secondary benefits based on MSF OCBA Reward policy. Subjected to local conditions.

• Practical working conditions while in the field are as per MSF-OCBA guidelines.
• Contract duration: December 2025 until December 2026 with possible extension.
• Starting date: December 2025.

HOW TO APPLY

• To apply, please submit your CV and cover letter.

• Closing date: 16th of November, 2025 at 23:59 CET (Central European Time).

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.