PROJECT MANAGER - CULTURE OF CARING (TIC) (BASED IN BARCELONA OR NAIROBI)

GENERAL CONTEXT

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. 

At its core, MSF is a civil society initiative, bringing together individuals committed to assisting other human beings in crisis. Each individual working with MSF does so out of conviction and is ready to uphold the values and principles of MSF. The global MSF movement is built around six operational directorates supported by more than 25 sections and offices worldwide. 

MAIN PURPOSE 

Lead the TIC incubator project which aims to effectively improve Culture of Caring (CoC) at project level through interventions in 3 pilot projects that lead to a demonstrated change in people, interactions and practice.  

This includes overall steering of the project, expert content development, training and mentoring as well as overseeing analysis and production of external publication. 

JOB OVERVIEW 

MSF works in dynamic and often extremely challenging contexts where the softer aspects of caring for patients can sometimes be overlooked, yet the importance of fostering a supportive, compassionate and respectful relationship between staff of a health facility and patients cannot be overstated.  

There is strong evidence that supportive relationships among care providers directly improve the quality and safety of care. Psychological safety in clinical teams is associated with earlier detection of errors and better adaptation under pressure (Edmondson, 1999). Improving supportive relationships is key to a people centred approach (proximity, dialogue and dignity) and significantly contributes to Quality of Care, Safeguarding as well as DEI transversal objectives 

Significant work has already been done: Conceptual Framework exists, 3 projects identified, Training of Facilitators organised for July in Nairobi (including all material and leads), assessment methodology and tools done, basis for intersectional networking established. 

RESPONSIBILITIES AND MAIN TASKS 

1. Overall project management of TIC. 

• Develop a realistic and achievable overall project timeline, track progress and adjust plans as needed. 
• Monitor project expenditures to prevent cost overruns.
• Support in recruitment of positions associated with the project (also at field level). 

2. Building on existing materials (assessment, workshops), create a full package of intervention including follow up activities, support to leaders, change management and monitoring tools. 

3. Implement CoC pilot in at least 3 pilot mission/projects over 12 months ensuring real time cross-fertilization of best practices and lessons learnt 

• Participate in Training of Facilitators in July 2026 and deliver future Trainings of Facilitators 
• Direct and regular mentoring and support to pilot projects by project lead 
• Facilitate a virtual-in-person community of practice (pilots + trained facilitators + subject matter experts) 
• Capitalize lessons learnt and best practices real time and produce materials to improve and support the implementation of the CoC package 

4. Proactively seek opportunities to streamline CoC into ways of working of OCBA (integration into processes, links with technical advisors and ad hoc support to projects) 
 
5. In collaboration with a researcher, define and implement an in-depth assessment and monitoring process to demonstrate the impact of the intervention in the pilots with a view to publishing the results 

6. Build awareness and increase appetite for improving CoC at movement level: 

• Continue to work with MSF academy, Quality of Care, Nursing, SRH and Safeguarding platforms 
• Articulation with other existing learning streams 
• Regular webinars for all interested MSF staff (both generic and specific around a given situation/topic) – aim to integrate into existing platforms 
• Continue to bring in external knowledge on the topic 

7. Ensure shared intersectional ownership of content and foster continuous and proactive implementation 

• Develop a plan to transfer ownership of package to an intersectional platform  
• In collaboration with knowledge management team, develop a repository site with all relevant material  
• Deliver additional Trainings of Facilitators 

SELECTION CRITERIA 

• University degree in medical or paramedical studies is required. Additional training in pedagogical methods, medical anthropology or transcultural approaches will be considered an asset.  
• Minimum of 3 years of experience with a medical organization in humanitarian settings, including managerial or coordination responsibilities. Previous experience with Médecins Sans Frontières as Project Medical Referent or Medical Coordinator is highly valued.  
• Proven experience in developing and facilitating participatory learning and training solutions, including culturally adapted learning materials in health-related contexts.  
• Experience in clinical roles with direct patient contact, as well as in qualitative and quantitative research related to health settings or patient experience.  
• Experience implementing pilot projects, including monitoring tools, iterative learning processes and capitalization of lessons learned.  
• Fluency in French and English is required. Knowledge of Spanish or Arabic will be considered an asset.  
• Strong knowledge of project management tools (logframes, indicators, reporting) and advanced computer literacy (Microsoft Office, Internet). Familiarity with qualitative data analysis software (e.g. NVivo, MAXQDA, ATLAS) will be considered an asset. 

CONDITIONS 

• Location:  OCBA HUB Barcelona or Nairobi. 
• Contract duration:  temporary contract until 31st December 2027. Full time job. 
• Conditions: : IRP2 Level HQ-4A  (divided in monthly payments) + secondary benefits based on MSF OCBA Reward policy. Subjected to local conditions.  
• Expected starting date:  15th  July 2026. 

HOW TO APPLY  

• To apply, please submit your CV in English or French and cover letter.
• Closing date: 31st May 2026, 23:59 CET (Central European Time). 

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply. 

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks. 

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.