PROJECT MANAGER -SUPPORTIVE RELATIONSHIP IN CARE- TIC

GENERAL CONTEXT

Médecins Sans Frontières (MSF) is an international independent medical humanitarian action-driven organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. The MSF movement is built around six operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide.

MAIN PURPOSE

Lead the TIC incubator project which aims to effectively improve supportive relationships in care (SRC) at project level through interventions in at least 4 pilot projects that lead to a demonstrated change in people, interactions and practice.

This includes overall steering of the project, expert content development, training and mentoring as well as overseeing analysis and production of external publication.

JOB OVERVIEW

MSF works in dynamic and often extremely challenging contexts where the softer aspects of caring for patients can sometimes be overlooked, yet the importance of fostering a supportive, compassionate and respectful relationship between staff of a health facility and patients cannot be overstated.

There is strong evidence that supportive relationships among care providers directly improve the quality and safety of care. Psychological safety in clinical teams is associated with earlier detection of errors and better adaptation under pressure (Edmondson, 1999). Improving supportive relationships is key to a people centred approach (proximity, dialogue and dignity) and significantly contributes to Quality of Care, Safeguarding as well as DEI transversal objectives

RESPONSIBILITIES AND MAIN TASKS

1.Overall project management of TIC.

• Develop a realistic and achievable overall project timeline, track progress and adjust plans as needed.
• Monitor project expenditures to prevent cost overruns.
• Support in recruitment of positions associated with the project (also at field level).

2. Building on existing materials, create a full package of intervention: assessment, workshops, follow up activities, support to leaders, change management and monitoring tools.

3. Implement SRC pilot in at least 4 pilot mission/projects over 12 months ensuring real time cross-fertilization of best practices and lessons learnt.

• Secure pilot sites with the support of PCA manager and Director of Operations.
• Deliver Trainings of Facilitators 1: one at the beginning to train the key people in the pilot projects + other people involved in the oversight or support to these projects (from capital teams or technical advisors).
• Direct and regular mentoring and support to pilot projects by project lead.
• Facilitate a virtual-in-person community of practice (pilots + trained facilitators + subject matter experts).
• Capitalize lessons learnt and best practices real time and produce materials to improve and support the implementation of the SRC package.

4. In collaboration with a researcher, define and implement an in-depth assessment and monitoring process to demonstrate the impact of the intervention in the pilots with a view to publishing the results.

5. Build awareness and increase appetite for improving SRC at movement level.

• Regular webinars for all interested MSF staff (both generic and specific around a given situation/topic) – aim to integrate into existing platforms.
• Continue to work with MSF academy + SRH group: articulation with other existing learning streams.
• Continue to bring in external knowledge on the topic.

6. Ensure shared intersectional ownership of content and foster continuous and proactive implementation.

• Develop a plan to transfer ownership of package to an intersectional platform.
• In collaboration with knowledge management team, develop a repository site with all relevant material.
• Deliver additional Trainings of Facilitators.

SELECTION CRITERIA

Education

• Essential university degree in medical or paramedical studies.
• Additional formal training in pedagogical methods and medical anthropology.
• Additional studies in transcultural approaches would be an asset.

Experience

• At least three years of experience with MSF in field managerial or coordination role.
• Experience implementing pilots (ideation, iterative learning, adaptation, development of monitoring tools, capitalization of lessons learnt, finalization of resource packages at the end of the process).
• Experience in clinical roles in direct contact with patients.
• Demonstrated experience developing training material and facilitating participatory and experiential learning solutions.
• Demonstrated experience creating culturally adapted learning material on topics related to health settings, patients and health providers.
• Experience in qualitative and quantitative research (ideally on health settings or patients’ experiences).
• Knowledge of project management tools (logframe, indicators, chronograms, reporting).
• Essential proficiency computer literacy (Microsoft Office and Internet).
• Knowledge of qualitative data analysis software (e.g., NVIVO, MAXQDA, ATLAS).
• Desirable experience in conflict settings and in different regions.
• Fluency in English and French required. Working knowledge of Spanish or Arabic desirable.

CONDITIONS

• Position based in any MSF-OCBA Hub: Amman, Bogotá, Dakar, Nairobi, Barcelona, Bilbao, Sevilla or Madrid. With frequent field visits (up to 40% of the time). Final location will be subject to the employability of the preselected candidate (e.g., residency, work permit, etc.).
• Duration of position: Temporary position: from 1 February 2026 to 31 December 2027 (23 months).
• Full-time position.
• Annual gross salary: level HQ-4A (divided in 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy.
• Starting date: February 1st, 2026.

HOW TO APPLY

• To apply, please submit your CV and cover letter.

• Closing date: January 2nd, 2026, 23:59 CET (Central European Time).

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.