TEMBO PROGRAM MANAGER (POSITION BASED IN ANY OCBA HUB)

GENERAL CONTEXT 
Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF. The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona and decentralized in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the HR Department.

Tembo Vision is a Learner-centered space that provides efficient digital learning and development opportunities adapted for all MSF staff, to be better contribute to MSF operations and MSF social mission. The mission of Tembo is to become a personal and organizational digital learning & development ecosystem used across MSF, supporting mutualization and gaining efficiency between OCs, and providing a space for all MSF staff to learn, develop themselves and share knowledge. 

GENERAL OBJECTIVE 
The Tembo Program Manager will work within the Tembo team and will report hierarchically and functionally to the Deputy Head of Tembo.

This position will play a key role in the following areas: 

• Plans, coordinates and ensure the effective delivery of various projects and initiatives ensuring their alignment with Tembo Business Case (2025) and Tembo Strategic Plan (2026-2028), identifying key dependencies between different areas and activities. 
• Supervises the team of technical coordinators and the consultancies and external providers involved in the different projects and initiatives.
• Follows-up and reports on the progress of each project with the different MSF partners involved to ensure enhanced and effective collaboration. 

For this, the Program Manager will collaborate with all Tembo team members (composed by a diverse group of managers and technical experts) but also with Tembo key stakeholders & partners across the MSF movement. S/he will also participate in transversal efforts and sharing responsibility for strategic stakeholder engagement dossiers.

KEY RESPONSIBILITIES

Planning, coordination & delivery of projects

• Oversee all aspects of assigned projects: set deadlines, assign responsibilities, and monitor and summarize progress of the project; prepare reports for upper management and external partners regarding the project's status.
• Provide an overview of all projects’ activities under his/her responsibility and oversee their effective and consistent planning, coordination & implementation.
• Manages technology providers including development of strategic partnerships, negotiation of contracts, monitoring service delivery, and addressing performance issues in collaboration with Tembo IT.
• Use data analytics to assess risks, opportunities, sustainability, financial and long-term impacts of projects & initiatives on the organization, to determine viability of projects and provide input Tembo strategy. Ensure the correct transition of projects to regular service operations (when applicable), meeting defined requirements and needs and ensuring proper documentation.

Team Leadership and Process Oversight

• Lead and supervise Tembo’s technical coordinators, consultants, and external providers, ensuring alignment with HR standards and performance expectations.
• Support team members’ professional development and foster a collaborative and cross-functional working environment.
• Establish and promote standard project management processes, methodologies, and best practices across the team.
• Stay informed on trends, innovations, and strategic developments in digital learning ecosystems, project management, and cross-OC collaboration.
• Serve as a resource to the team and wider stakeholders for effective program implementation and coordination.

Engagement & collaboration with Tembo team & MSF partners

• Collaborates with Tembo Management Team (MT) & external partners in the management of the projects monitoring progress and ensuring alignment with strategic objectives, leading efforts when needed in terms of implementation and/or operationalization.
• Support Tembo team members by providing & promoting effective project management methodologies, encouraging cross-departments collaboration and advising project leads in their implementation.
• Support the Tembo MT in designing appropriate reporting processes to allow adequate monitoring & evaluation of projects according to Tembo Business Case, Tembo Strategic Plan  & partners’ needs.
• Ensure that proper engagement with stakeholders is in place and at the core of all projects and initiatives.
• Identify critical gaps, conduct analyses, and identify strategic opportunities with Tembo team, through a participatory approach (workshops, interviews, etc).
• Engage with Tembo’s stakeholders and other corresponding platforms & forum to prioritize strategic directions. 
• Create opportunities for improvement within the Tembo framework. Keep attentive to new opportunities of collaboration or innovation with MSF partners.

SELECTION CRITERIA

• Minimum of 4 years of experience in management of complex projects involving diverse teams & multiple stakeholders.
• University degree in a relevant field (Project Management, Business Administration, Digital Learning & Development, Engineering, etc.), OR equivalent work experience.
• Previous experience in the international humanitarian sector and/or with MSF (including field experience) is a strong asset. 
• Excellent negotiation, conflict management and problem-solving skills. 
• Excellent organizational, analytical and planning skills. 
• Demonstrated communication and facilitation skills, including in multicultural settings.
• Experience in coaching & developing staff in project management methodologies & best practices. 
• Relevant experience in managing complex groups of stakeholders & strong networking skills.
• Experience in organizational and change management is an advantage.
• Fluency in English is required. Fluency in Spanish and/or French and/or Arabic is highly desirable. 
• Solid digital skills (Word, Excel, PPT, Power BI, Mural etc…).

CONDITIONS

• Position based in any MSF-OCBA Hub: Bogotá, Dakar, Nairobi, Barcelona or Madrid. Final location will be subject to the employability of the preselected candidate (e.g., residency, work permit, etc.). For the rest of Spain Delegations as Bilbao, Sevilla and Valencia: Final location will be also subject to the availability of space at the time of the final selection. 
• Duration of position: Permanent. 
• Full time job.
• Annual gross salary: HQ-4A Level + secondary benefits based on MSF OCBA Reward Policy. Subjected to local conditions.
• Starting date: October 2025.

HOW TO APPLY 

• To apply, please submit your CV and cover letter.
• Closing date: September 7th, 2025, 23:59 CET (Central European Time).

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the¨Ley General de la Discapacidad de 2013 (LGD)¨ invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.